Ordering and Return Policy by TRI-MED

TRI-MED INC.
RESPIRATORY SOLUTIONS THAT WORK PRACTICALLY ANYWHERE !!!
Toll Free: 1-866-832-4549 E-mail :

TRI-MED, INC TERMS AND CONDITIONS
ORDERING and RETURN POLICY

By placing or accepting delivery of equipment, supplies, products or services as described and sold on this web site.
Customer / Purchaser agrees to be bound by and accepts these terms and conditions of sale. You represent, warrant and agree that you are over the age of eighteen (18) years and that you have adequate legal capacity to enter into this Agreement.

To place an order, just click on the button next to the product you wish to purchase, then follow the easy instructions on our Secure Ordering Cart.

You can also place your order by phone or Fax. Click Here: FAX ORDER FORM

Do Not send credit card information using E-Mail. E-Mail is NOT Secure.

1.) If you have any shipping Instructions or comments, please give us a call or provide them in the Special Instructions area of the Cart.
2.) Orders requiring a Doctors Prescription will ONLY be shipped after a copy of the prescription has been received by Tri-Med via Fax or Email. You or your Doctor may Fax a copy of your prescription to: 1-877-496-1646 Toll Free.
3.) Upon completion of your order via the internet, you will receive a confirmation Email of your order and a 9 digit order number. A copy of your Invoice will be sent with your order or Emailed to you.
4.) If the item you ordered is not in stock, BackOrdered, we will notify you by Email of the estimated ship date. NOTE: Please make sure your Email address is correct.
5.) Company orders must furnish a State Sales Tax Number or a Prescription for Purchases that Require a Prescription at the time of sale.

6.) Any changes or inaccuracies must be made before the order is Shipped, our shipping time is typically within 24 to 48 Hours Monday through Friday. Additional shipping, redelivery, ALL Custom's and Duties charges are the responsibility of the purchaser. Customer assumes Full responsibility for drop shipments made to other then the purchasers billing address.

7.) Orders placed over the Internet or by Phone and charged to your Credit Card and then canceled for No Prescription, Etc. , will be subject to a service fee of a Min. $ 5.00 or a Max. 5% which ever is greater of the Total Invoice. All orders that are refused by the customer for delivery are subject to a 20% Restocking fee plus ALL shipping costs.

8.) You may cancel your order at any time before it is shipped without any service or restocking fee's. If your order has shipped, the above policy (#7) will apply. Please allow 2-3 weeks for all Credit Card refunds.

We accept most Major Credit Cards.

7.) Standard shipping is by Fed Ex Ground, we can also ship by request USPS Priority Mail (pending weight). We gladly ship to EPO and APO addresses via the Post Office, give us a call.

8.) For OverNight Shipping ONLY , Orders received BEFORE 12 Noon, MST (Denver Colorado Time) will be shipped the same day pending Prescription if Required and stock status, OverNight orders received AFTER 12 Noon MST will be shipped the next business day pending Prescription if Required and stock status. If an item is not in stock, we will call or Email you as soon as possible. For more information or Special Shipping Instructions such as Saturday Delivery, Give us a call: 1-866-832-4549

9.) When your order is shipped, an Email advising you of delivery is sent the day your order is shipped by the carrier and or Tri-Med, do to some Email providers Emails are blocked, so we cannot guaranty you will receive this notification.

Signature is Required for Orders $25.00 or More . If you cannot be there to accept your order, Fed Ex will leave you a notice of delivery that you may sign and get delivery the next business day. If you have any problems , Please give us a call.

10.) Shipments outside the United States are by wire transfer only, will be billed separately for Freight and Insurance. All Duties, Tariff's, Custom's Charges or any other international charges or fee's are the responsibility of the purchaser.
Our Hours are from 9 AM to 4:30 PM, M-F, MST. If you have any questions please give us a call. 1-866-832-4549 Toll Free.

For Web Security and Privacy policy, Click Here!

Due to the nature of the products sold on this web site.
All sales are final at the time the order is shipped. No Refunds or Returns unless otherwise stated Below.
(See Return Policy)

Tri-Med's - Return Policy *

The goal of Tri-Med is your complete satisfaction. We want you to be happy with your purchase. If, within 15 days of Invoice Date, the product purchased from Tri-Med is defective in Material and or Workmanship, and you have ALL the original packaging, parts, instructions, blank warranty cards and the product is unadulterated or altered in any way. *We will exchange the defective product with an identical item ONLY. All shipping and handling charges are the responsibility of the purchaser.

After the 15 days from the date of invoice, the manufacturer's warranty shall apply. Consult the manufacturer's warranty instructions enclosed with the product. We will be happy to assist you, just give us a call. Tri-Med does not set up or repair any of the Products sold on this web site. We do not offer 24 hour service or after hour service. For products needing on-going maintenance or backup, patients / purchaser must make arrangements with a local provider or service center at there expense. If the defect is one that is not covered by warranty, then it is the Customer's responsibility to resolve the problem directly with the manufacturer.

OUT OF STOCK - SUBSTITUTIONS:

If an item is out of stock, we will notify you within 48 hours of your order by Email. If the order is an OverNight we will contact you as soon as possible of any delays. In cases that an item is discontinued or has been replaced, updated or is no longer available, we may at our discretion send a substitute of equal or greater value at the same price as your original order. If a substitute or replacement, etc. is not available from the same Manufacturer, we will contact you before shipping your order.

RETURNS:

You MUST have an RMA# (Return Material Authorization) number before returning any item (See policy below*) or defective product to Tri-Med, no exceptions. Please call Tri-Med or Email: us, we will issue you a manufacturer RMA# via Email with Instructions

All Products Drop shipped to you direct from the manufacturer Must be returned to Tri-Med or as instructed by Tri-Med with an RMA# number from Tri-Med, clearly marked on the outside of the box.

All Returns are subject to a 20% Restocking Fee plus All Shipping Costs .
Products returned with an odor precipitated by cigarette smoke or other types of environmental odors, used (even one time), not in original packing, factory seal or plastic bags open or broken will not be accepted for return under any condition.

We strongly suggest that the Customer keep the original packaging for the duration of the warranty period. The packaging that your Product comes in is the proper packaging according to manufacturer's specifications. This packaging would be required should the Customer have to ship the machine for servicing or repairs. Failure to do so will be an expense to the Customer and the Customer will have to buy the proper box from the manufacturer.

Due to the nature of the items sold on this web site by Tri-Med, any item returned to Tri-Med without an RMA# number clearly marked on the outside of the package may be refused or destroyed at purchasers expense. We reserve the right to be the sole determiner of the definition of defective.
Upon getting your RMA# number, we suggest that you use UPS or FedEx and for your protection, return the package INSURED, SIGNATURE REQUIRED and keep your receipt. Sorry, we do not accept COD returns. Please enclose a copy of your original invoice with any information or instructions with the package and place the RMA# number on the outside of the box IN LARGE LETTERS.

REFUNDS:

All refunds are by credit back to the original credit card or credit towards future purchases as determined by Tri-Med. We do not give cash refunds. Any restocking fees, credit card charges, shipping and handling costs, are the responsibility of the purchaser and shall be deducted from the total Invoice amount.
Please allow 2-3 weeks for all credits domestically and 4-6 weeks for International orders.

* This policy does not apply to any item worn or used next to the skin or is used to dispense, deliver Oxygen or Medication.
Do to the nature of these products. NO returns or exchanges will be accepted under ANY circumstances other than for warranty repairs through the original manufacturer.

If you have any questions please give us a call: 1-866-832-4549

Thank you
Tri-Med, Inc.

WE LOOK FORWARD TO SERVING YOU.

Tri-Med's - Insurance Reimbursement Policy

Tri-Med does not except any insurance payments or warrant same, for the equipment or supplies sold on this web site. We suggest that you contact your insurance carrier FIRST and ask them there direct reimbursement policy.
Tri-Med will be happy to assist you, with your approval, with any information we have that your insurance company may request. Insurance HCPC codes may be provided as a courtesy, we do not warrant the accuracy of these codes. Please check with your doctor for the correct HCPC code.

LEGAL DISCLAIMER:
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for any particular purpose whatsoever. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser. Manufacturers' warranties for exported goods may vary, give us a call. Tri-Medinc.com (Tri-Med, Inc.) may, in its sole discretion at any time and from time to time, change these terms and conditions as they relate to future sales or deliveries without prior notice. If you do not agree with the modified terms and conditions, your only remedy is to refrain from purchasing Products from this web site.

YOU EXPRESSLY AGREE: THAT USE OF THIS WEBSITE IS AT YOUR SOLE RISK, TO INDEMNIFY AND HOLD HARMLESS TRI-MED INC, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES FROM AND AGAINST ANY AND ALL LIABILITY CLAIMS OR CHARGES WHATSOEVER FOR ANY, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES AND ANY EXPENSES FOR PRODUCT RECALL, MAINTAINENCE, UPDATE, REPAIR AND LOSS OF USE, REASONABLE ATTORNEY'S FEES AND / OR LEGAL EXPENSES, FOR ANY PRODUCTS SOLD ON THIS WEB SITE.
TRI-MED INC AND ITS AFFILIATES NEITHER ENDORSE NOR ARE RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT OFFERED THROUGH THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL TRI-MED INC AND ITS AFFILIATES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE CONTENT ON THIS WEBSITE.
IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE ON THE THIS WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE TO YOU THE CUSTOMER/USER, REGARDING THE EVALUATION OF ANY SPECIFIC INFORMATION, OPINION, ADVICE OR OTHER CONTENT, INCLUDING BUT NOT LIMITED TO FINANCIAL, HEALTH OR LIFESTYLE INFORMATION, OPINION, ADVICE OR ANY OTHER CONTENT.
GOVERNING LAW:
These Terms will be governed by and construed in accordance with the laws of the State of Colorado and the laws of the United States of America, without giving effect to any principles of conflicts of laws. All disputes, controversies or claims arising out of or in connection with these Terms shall be submitted to and be subject to the exclusive personal jurisdiction of the Superior Court of the State of Colorado for the County of Arapahoe. The parties submit to the exclusive jurisdiction of such courts to adjudicate or determine any suit, action or proceeding arising out of or in connection with these Terms.
FORCE MAJEURE:
Tri-Medinc.com shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to back orders of Products, mail or shipping delays, customs delays, lost shipments, Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of Tri-Medinc.com. Tri-Medinc.com may use email to notify the Customer in the event of such delays upon its sole discretion. Customer shall be solely responsible to make other arrangements to purchase or seek alternative products. Any and All costs incurred in connection with such purchases shall be borne by Customer alone and not Tri-Medinc.com.
ELECTRONIC DELIVERY POLICY:
Tri-medinc.com, as an online business, transacts with its Customers electronically. WHEN YOU ORDER A PRODUCT, YOU CONSENT TO RECEIVE ELECTRONICALLY FROM TRI-MEDINC.COM ANY/ALL ORDER CONFIRMATION, AGREEMENTS, DISCLOSURES, SHIPPING INFORMATION, DOCUMENTS, "COMMUNICATIONS". You agree that Tri-Medinc.com can send you electronic communications to the email address that you provided and said email address is current and in working order. You agree that as long as you are able to access and use this web site, you will have the necessary software and hardware requirements to receive electronic communications from Tri-Medinc.com. The delivery of any communication from Tri-Medinc.com is effective when sent, regardless of whether you read the communication when you receive it, the communication is blocked or delayed by your ISP (Internet Service Provider) or whether you actually receive it

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Contact Customer Service, Email:
TOLL-FREE PH: 1-866-832-4549 - FAX: 1-877-496-1646
International-Local Ph: 1-303-617-1050 - Fax: 1-303-693-2795
3552 South Olathe Street, Aurora Co. 80013
HRS: 9-4:30 - M-F - MST.

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Copyright 1995-2009 Tri-Med, Inc. All Rights reserved. Updated 01-01-09
Content / Policy subject to change without notice.